Frequently Asked Questions
How Willit works – straight answers about buying and selling local food.
What is Willit?
Willit connects you with local fishers, hunters, foragers, and small producers. Buy fresh local food and pick it up directly from the producer. We handle payments and messages – you can easily choose pickup times and places or arrange pickup details via chat.
How much does selling cost?
We charge a 5% commission per transaction (minimum €0.50). The commission is deducted when funds are released after pickup confirmation. Volume discounts coming soon.
Who can sell? Do I need permits?
Anyone can create a seller account. Small-scale foragers (berries, mushrooms, some game) can start right away. Fish sellers, larger game batches, and businesses need verification – we check permits and registrations, usually takes 1-2 days.
How does payment work?
Buyer pays upfront, we hold the funds securely (escrow). After pickup confirmation, we release payment to your account the next business day minus commission. If the buyer doesn't confirm within 24 hours of the agreed pickup, we automatically release the funds to protect you.
What if someone cancels?
Cancellation more than 2 hours before pickup? Full refund. Seller no-show or wrong product? Full refund. Buyer no-show or late cancellation (under 2h)? Seller keeps the payment – your time and reserved product matters.
What are collective pre-orders?
Group buying for bulk or seasonal products. Seller sets a minimum quantity (e.g., 300kg salmon). Buyers commit before the deadline. If the target is met, seller accepts and individual orders are created. If not, the campaign is cancelled – no charges.
What happens to my data if I delete my account?
We delete your profile, contact information, and payment details. Transaction history is kept for 7 years (Finnish law), but we anonymize it – your email becomes deleted_user_12345@willit.fi. You can request deletion anytime from settings.
How do messages work?
After payment, a private chat opens between buyer and seller. Use it to arrange pickup, share product photos, or resolve issues. Chat only opens after payment to prevent spam.
How do you ensure food safety?
Sellers enter all product information (origin, harvest date, allergens). We store it exactly as provided and remind about Finnish Food Authority requirements. Every listing includes seller contact information for traceability. Our quick reporting channel lets anyone flag risky listings 24/7.
Didn't find an answer to your question?
Contact us and we'll be happy to help!